Privacy Policy
Effective Date: May 2, 2026
IronHold Escrow LLC
1. Introduction
IronHold Escrow LLC is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information.
2. Information We Collect
Information you provide directly
- Account information: name, email address, phone number, password
- Identity verification: date of birth, government-issued ID
- Payment information processed via Stripe (we do not store card numbers)
- Job information: descriptions, photos, messages
- Business information for contractors: licenses, insurance documentation
Information collected automatically
- Usage data and activity on the platform
- Device information
- IP address
- Cookies and similar tracking technologies
3. How We Use Your Information
- Manage and maintain your account
- Facilitate transactions between Clients and Contractors
- Process payments through Stripe
- Verify contractor credentials and licenses
- Resolve disputes between parties
- Send transactional emails and platform notifications
- Improve and optimize the platform
- Comply with legal obligations
- Detect and prevent fraud
4. How We Share Your Information
We do not sell your personal information.
We may share your information with:
- Other users — only the information relevant to your transaction (e.g., a contractor sees the job details a homeowner posted)
- Stripe, Inc. — for payment processing
- Supabase — for database and authentication services
- Vercel — for hosting
- Legal authorities — when required by law or valid legal process
- Business transfers — in connection with a merger, acquisition, or sale of assets, with prior notice to users
5. Data Retention
We retain your personal information as long as your account is active or as needed to fulfill our legal obligations, resolve disputes, and enforce our agreements.
6. Security
- All data is transmitted over HTTPS/TLS encryption
- Authentication is handled securely via Supabase
- Payment handling is PCI-compliant via Stripe
No system is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security of your information.
7. Cookies
We use cookies for authentication, user preferences, and analytics. You can disable cookies in your browser settings, though some features of the platform may not function properly without them.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Request a portable copy of your data
To exercise these rights, contact us at privacy@ironholdescrow.com.
9. Children’s Privacy
IronHold is not intended for users under the age of 18. If we discover that we have collected personal information from a minor, we will delete it promptly.
10. Changes to This Policy
We will notify you of material changes to this Privacy Policy via email or a prominent notice on the platform before the changes take effect.